Gaurav Bhandari
Integrity#Learner#Happy#Hungry#Humble Key Skills: Effective Communication (IIM B), Growth & Collaboration Mindset (Belive in yourself)
- Role
- Assistant Vice President Operations at Kotak Life
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Gaurav Bhandari
Focused on team, training, technology & trends to deliver speed, scale and…
Experience
Assistant Vice President Operations
Nov 2023 — Present · Chennai, IN
Role: Spearheading continuous improvement in customer service and branch operations for Tamilnadu & Kerala Leadership: Lead, motivate, and manage a team of operations executives to ensure adherence to audit, compliance, and risk management.Customer Focus: Committed to delivering exceptional service, creating customer delight, and maintaining high Net Promoter Score (NPS).Operational Efficiency: Drive the most efficient operating model, achieve economies of scale, and ensure cross-functional coordination for regional operations.Competitive Edge: Set benchmarks for TAT, retention, persistency, and quality, surpassing regional service indicatorsRecruitment and Training: Recruit, train, and develop staff to meet objectives, identifying and addressing training needs for continuous improvement.Accountability: Accountable for quality service delivery, maintaining standards for all branch operations, and managing a team for optimal output.Impactful Initiatives: Drive regional competition, maintain business health through process standardization, compliance, audit, and risk management.Goal Setting and Monitoring: Set milestones, conduct weekly reviews, and implement structured induction programs for team members.Employee Development: Focus on team training, step-down meetings, feedback, job rotation, exit interviews, and succession planning.Performance Metrics: Key performance indicators include persistency, service to sales/cross-sell, TAT, business health, team development, NPS, and successful execution of special projects.Continuous Improvement: Actively involved in evaluating trends, improving process efficiency, and encouraging a culture of creative thinking and innovation.Communication and Transparency: Share performance feedback quarterly to ensure transparent appraisals and foster a culture of open communication.
Education
Symbiosis Centre for Distance Learning
PGDBF
2017 — 2019
D.G Vaishnav
Bachelor of Business Administration - BBA, Business Administration and Management, General
2010 — 2013
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