Gaurava Singhal
Digital Transformation Leader | AI & Automation Strategist | Driving Innovation & Scalable Impact Across Global Operations
- Role
- Head of Automation and Tools for Europe & Latin America (Ms Networks) at Ericsson
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
About Gaurava Singhal
With over 20 years of global experience, I specialize in helping organizations use technology—especially AI, automation, and data analytics—to transform how they operate, serve customers, and grow. I’ve led large-scale transformation programs across Europe, Latin America, and Asia, focusing on turning strategy into action and delivering measurable business impact.At Ericsson, I currently lead automation and tools strategy across two continents. My work involves designing and implementing intelligent automation solutions that simplify processes, cut costs, and improve both employee and customer experiences. From chatbot rollouts to AI-led service delivery, I work closely with cross-functional teams and senior stakeholders to bring new ideas to life.Throughout my career, I’ve been trusted to lead change in complex, matrixed environments. I’ve successfully delivered cost savings, launched innovation programs that created significant $ in value, and earned several leadership awards—including multiple Ericsson President’s Awards.Beyond the numbers, I’m passionate about using technology in meaningful ways: to solve real problems, to empower teams, and to shape the future of work. I also enjoy mentoring, running innovation initiatives, and sharing what I’ve learned along the way.Let’s connect if you’re interested in digital transformation, intelligent automation, or creating lasting impact with tech.
Experience
Head of Automation and Tools for Europe & Latin America (Ms Networks)
Aug 2021 — Present · IN
Spearheaded automation and AI transformation for managed services across Europe and Latin America- Collaborated with senior executives to greenlight transformation projects and ensure alignment with business goals- Led the creation of innovative capabilities in line with evolving market trends, optimizing automation and tools solutions.
Education
Guru Gobind Singh Indraprastha University
BCA, Computer
2001 — 2004
University of Pittsburgh Joseph M. Katz Graduate School of Business
Executive Leadership Program
2011 — 2011
Indian Institute of Management, Indore
MBA, Strategy and Marketing
2010 — 2011
Northeastern University
Magnet - Global Innovation
Birla Institute of Technology and Science, Pilani
M.S, Software Engineering
2004 — 2008
Skills
- Business Strategy
- Business Process Improvement
- Strategy
- Feasibility Studies
- Telecommunications
- Management Consulting
- Business Process
- Competitive Intelligence
- Product Management
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