Gaurav Agarwal
Delivery Head Operations Excellence @Tech Mahindra
Salford, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2023 — Present
Delivery Head Operations Excellence @Tech Mahindra
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New Delhi, IN
EDUCATION
2007 — 2009
Symbiosis institute of Management Studies
Master’s in Business Administration
N/A
Chhatrapati Shahu Ji Maharaj University (CSJMU), Kanpur
Bachelor’s in Business Administration
SKILLS
Operations ManagementProcess ExcellenceMisEmployee EngagementWorkforce ManagementRecruitmentsProcess ManagementTeam ManagementOutsourcingSix SigmaManagementService DeliveryTechnical SupportBusiness AnalysisProject DeliveryProcess ImprovementPerformance ManagementCrmOperational ExcellenceCall CentersBack OfficeSlaTransition ManagementCustomer ExperienceBpoSoft SkillsBusiness Process Re-EngineeringPre-SalesCustomer SatisfactionIT Service ManagementOffshoringPerformance Appraisal
ABOUT GAURAV AGARWAL
As a visionary Delivery Head with extensive experience at Tech Mahindra, I have honed my…
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