Gaurav Agarwal

Delivery Head Operations Excellence @Tech Mahindra

Salford, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2023 — Present

Delivery Head Operations Excellence @Tech Mahindra

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New Delhi, IN

EDUCATION

2007 — 2009

Symbiosis institute of Management Studies

Master’s in Business Administration

N/A

Chhatrapati Shahu Ji Maharaj University (CSJMU), Kanpur

Bachelor’s in Business Administration

SKILLS

Operations ManagementProcess ExcellenceMisEmployee EngagementWorkforce ManagementRecruitmentsProcess ManagementTeam ManagementOutsourcingSix SigmaManagementService DeliveryTechnical SupportBusiness AnalysisProject DeliveryProcess ImprovementPerformance ManagementCrmOperational ExcellenceCall CentersBack OfficeSlaTransition ManagementCustomer ExperienceBpoSoft SkillsBusiness Process Re-EngineeringPre-SalesCustomer SatisfactionIT Service ManagementOffshoringPerformance Appraisal

ABOUT GAURAV AGARWAL

As a visionary Delivery Head with extensive experience at Tech Mahindra, I have honed my…

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Gaurav Agarwal — Delivery Head Operations Excellence at Tech Mahindra in Salford, GB | Unifers