Gaurav Sharma

About Gaurav Sharma

As a Workforce Management Specialist, I enable the optimal performance and productivity of our customer service teams, using advanced Excel skills and analytical abilities. I manage the scheduling, forecasting, and reporting of workforce data, ensuring accuracy and compliance with service level agreements and quality standards.With the help of my colleagues and managers, I have contributed to multiple projects and initiatives that have improved the efficiency and effectiveness of our workforce management processes and systems. For example, I developed and implemented a new dashboard that automated the generation and distribution of daily, weekly, and monthly reports, saving time and resources. I also supported the transition of our workforce management software to a cloud-based platform, facilitating remote collaboration and data security. I am motivated by the challenge and satisfaction of delivering high-quality service to our clients and partners, and by the opportunity to learn and grow with a leading global company. I value teamwork, innovation, and continuous improvement, and I strive to apply these values in my daily work. I am also eager to expand my knowledge and skills in other areas of workforce management, such as data visualization, automation, and optimization.

Experience

1. Workforce Specialist

   WNS

   Nov 2022 — Present · Gurugram, IN

   Experienced in Workforce Management (WFM), I specialize in optimizing staffing levels, scheduling, and forecasting to ensure operational efficiency and excellent customer service. Proficient in WFM tools and analytics, I have a proven track record of driving productivity and cost savings for organizations.

Education

• Air force school delhi cantt

  Commerce

• Delhi University

  Bachelor of Commerce - BCom