Gaurav Gupta

About Gaurav Gupta

I help Indian D2C brands turn global logistics from a \'cost center\' into a competitive…

Experience

1. Merchant Success Specialist

   ShipBob

   Jul 2024 — Present · New Delhi, IN

   As a Merchant Success Specialist at ShipBob, I am dedicated to ensuring that our e-commerce merchants achieve long-term success with our platform. I provide expert guidance and support throughout the entire merchant journey, from onboarding to ongoing optimization, helping clients maximize their use of ShipBob’s fulfillment solutions.Key Responsibilities:> Onboard new merchants, guiding them through setup, integrations, and platform features.> Serve as the primary point of contact for merchants, resolving inquiries and providing tailored solutions to optimize inventory, order fulfillment, and shipping.> Build and maintain strong relationships, ensuring high levels of satisfaction and merchant retention.> Analyze merchant performance data to offer actionable insights and strategies for improvement.> Collaborate cross-functionally with sales, operations, and tech teams to drive product and service improvements.> Stay current on industry trends and ShipBob’s product offerings to continuously deliver value to our clients.My role at ShipBob allows me to leverage my passion for customer success, problem-solving, and data-driven decision-making, while working closely with merchants to help them scale their businesses and enhance operational efficiency.

Education

• SRM University, Ghaziabad

  Engineer's Degree

  2011 — 2015

• STEP HBTI

  PGDM

  2015 — 2017