Gaurav Verma
Team Lead Major Incident Manager at Ericsson || Ex- Bharti
- Role
- Team Lead Major Incident Manager at Ericsson
- Location
- Ghazipur, UP, IN
- LinkedIn followers
- 500 followers
About Gaurav Verma
Managing/driving ITIL best practices/Service Delivery & Support for Global support center such as SLA/OLA. To manage Incident 24X7 and ensure minimal disruption to the service.· Speedy Restoration for all incidents.· Setting up of Technical & Management Bridge.· Verification of notifications to ensure completeness & correctness of the information being sent to the customer.· To act as a center focal point for all departments during high severity incident and coordinate between them to get the speedy results.· Assemble the Recovery team once high severity incident is declared.· Ensure an Action plan / Back Up Plan is created for the restoration within SLA.· Ensure timely communication / information flow towards internal & external stakeholders.· Ensure report delivery towards internal & external customer within the SLA.
Experience
Team Lead Major Incident Manager
Oct 2022 — Present · Noida, IN
Education
Sharda University
Bachelor of Technology (B.Tech.), Electrical, Electronics and Communications Engineering
2011 — 2015
Shah Faiz Public School
Class 12th
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