Gaurav Tiwari
Senior Instructional Designer @Johnson Controls
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WORK HISTORY
Senior Instructional Designer @Johnson Controls
Pune, IN
Senior Instructional Designer | SaaS Business | Johnson ControlsSenior Instructional Designer supporting the SaaS business at Johnson Controls, with a strong focus on performance consulting, stakeholder enablement, and strategic learning design across the customer lifecycle.The core role involves:Leading learning consulting engagements with Sales, Customer Success, Product, and Deployment teams to align training outcomes with business goals.Designing and delivering end-to-end learning experiences to support product adoption, onboarding, digital delivery, and customer value demonstration.Driving Customer Success team performance through enablement programs focused on capability building, time-to-value, and retention.Creating scalable, data-informed learning strategies to improve internal team performance and support renewal efforts.Managing the full instructional design lifecycle—from needs analysis and stakeholder alignment to design, development, and deployment.Applying Action Mapping, ADDIE, and agile design methods to ensure learning solutions are focused, relevant, and measurable.Leading cross-functional projects and ensuring timely, high-quality delivery of learning solutions in a fast-paced SaaS environment.Supporting digital delivery and install readiness by training technical teams to deliver consistent, value-based execution.Contributing to knowledge sharing, capability building, and continuous improvement through playbooks and internal best practices.
EDUCATION
Bapuji Institute of Engineering & Technology, DAVANAGERE
Bachelor's degree, Computer Science
Symbiosis Centre For Management and Human Resource Development
Master of Business Administration (Executive), Human Resources Management/Personnel Administration, General
ABOUT GAURAV TIWARI
I am a professional having extensive experience in L&D and the instructional designing spectrum. Having started as a trainer and then transitioning to Product management and Instructional designer, I have developed an inclination to analyse the variables related to a task and manipulate them to get the best outcome. Taking up several roles over the years has enabled me to pick up multiple skills and develop a tendency to keep learning and striving to acquire new skills. Certain skills/proficiencies used during the professional career includes- Analyzing a process/products to find pitfalls, salient points- Chalking the roadmap for the developmental process- Creating online/printable content- Designing developing content modules- Building Client relationship- Delivering training
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