Gaurav Thapa
Head of Training (TG & AP) at Leon\'s Burgers and wings
- Role
- Manager of Training at Leon\'s India
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Gaurav Thapa
Manager of Training at Leon\'s India with over 14 years of experience in Hospitality, Food…
Experience
Manager of Training
Dec 2024 — Present · Hyderabad, IN
Implement structured onboarding and enforce SOPs to uphold brand consistency, hygiene, and service standards, supported by regular audits and refreshers.Drive skill-based and leadership training to develop high-potential talent into future supervisors, managers, and RGMs.Deliver brand-aligned guest experience training through roleplays, scenarios, and service excellence modules.Lead the training team, track performance KPIs, and enhance training effectiveness through data and feedback.Assign tasks, monitor field trainers’ progress, and review their performance cycles regularly for accountability and impact.
Education
Eastern Institute For Integrated Learning In Management
Bachelor of Commerce - BCom
2009 — 2012
Eastern Institute for Integrated Learning in Management 183
Bachelor of Commerce (B.Com.)
Sarada College Of Hotel Management
Diploma of Education
2007 — 2010
Sarada College of Hotel Management
Hotel Management
Samaritans High School
Eastern Institute of Integrated Learning Management
Sarada College Of Hotel Management
Diploma of Education
2007 — 2010
Sarada College Of Hotel Management
3 years Diploma in Hotel Management & catering technology
Smaritans High school
S.S.C
Eastern Institute For Integrated Learning In Management
Bachelor's degree
Skills
- Employee Engagement
- Talent Management
- Customer Service
- Employee Relations
- Training
- Hospitality Industry
- Performance Management
- Employee Training
- Hotel Management
- Talent Acquisition
- Team Management
- Management
- Hospitality Management
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