Gaurav Taneja
CSM @ NetGym | CSPO® | Project Manager | Agile Practitioner | Founder
- Role
- Customer Support Manager at Netgym
- Location
- Faridabad, HR, IN
- LinkedIn followers
- 500 followers
About Gaurav Taneja
Results-driven Technocrat with extensive IT experience in Healthcare, Finance, Logistics and Manufacturing domains. Proven expertise in implementing and managing ERP and CRM systems, and worked with Start-Ups globally ensuring seamless project deliveries and driving organizational growth. Skilled in agile and scrum methodologies, adept at leading cross-functional teams to achieve project objectives and exceed client expectations. Possess a strong track record of successfully delivering complex projects on time and within budget. Effective communicator and problem solver, committed to fostering collaboration and driving efficiency throughout the project lifecycle.
Experience
Customer Support Manager
Jan 2024 — Present
Customer Support Manager (aka G-Man) at NETGYM- I lead from the front to make every customer interaction seamless, empathetic, and solution-driven- Handle front-line support through Intercom helpdesk, troubleshoot technical issues, and turn feedback into meaningful product insights- Drive Next Error Avoidance — solving today’s problems while preventing tomorrow’s — and maintain key metrics like CSAT, Resolution Time, and SLA performance in ClickUp & Precision- Hosting bi-weekly Product Power Hour sessions to collaborate with other teams, review new features, and tackle integrations like ClubReady, Fisikal, ABC, Crunch, MarianaTek and Mindbody — ensuring we’re always ready to deliver 5 experience.
Education
Delhi University
Bachelor of Commerce - BCom, Business Administration and Management, General
2008 — 2011
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