Gaurav Tandel

About Gaurav Tandel

As a Customer Success professional at Cogno AI, I help clients transform their customers\' journeys with AI-powered conversational solutions. I leverage my 8+ years of experience in key account management, business development, and partner management to deliver value, satisfaction, and retention for Cogno AI\'s portfolio of enterprise clients.I have a strong background in selling cloud-based marketing automation solutions, digital communication solutions, digital advertising, and affiliate marketing solutions to large and medium enterprise clients across various domains, especially BFSI. In my previous roles, I have successfully negotiated contracts with local and global vendors, built and managed the partner ecosystem, and driven revenue growth of over INR 10Cr+ annually. I have also contributed to the cross-functional business units to devise joint GTM strategies and improve the quality of deliverables.I hold a PGPM degree in Marketing from IBS Mumbai, where I gained exposure to market research, retail marketing, and digital marketing. I am passionate about learning new technologies and trends in the SaaS industry, and applying them to solve real-world business problems. My goal is to create lasting and mutually beneficial relationships with my clients, and help them achieve their desired outcomes with Cogno AI\'s innovative solutions.

Experience

1. Senior Manager Customer Success

   Truecaller

   Dec 2023 — Present · Mumbai, IN

Education

• KC College

  Bachelor of Science (B.Sc.), Chemistry

• IBS Mumbai

  PGPM, Marketing