Gaurav Sood
Customer Experience & Support Operations Leader | Enterprise Customer Support | OTC Leader | Service Delivery | F&A Customer Operations | Ex Linkedin | Ex Cvent
- Role
- Support Operations Manager at Stripe
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Gaurav Sood
LinkedIn\'s Enterprise Customer Support team benefits from over a decade of expertise in Order-to-Cash (O2C) operations and customer experience transformation. As a Senior Manager, I lead strategic initiatives that enhance service delivery and global customer satisfaction, leveraging cross-regional collaboration and innovative strategies. Their efforts have driven the implementation of multilingual support across APAC and enabled a structured framework for onboarding and supporting strategic customers. With extensive experience in financial operations, team leadership, and CX innovation, they are passionate about aligning operational excellence with business goals. Proficient in ERP systems, AI-driven automation, and customer issue resolution, they empower teams to deliver impactful results. Their focus remains on fostering seamless customer journeys while contributing to LinkedIn\'s mission of connecting the global workforce.
Experience
Support Operations Manager
Sep 2025 — Present · Bengaluru, IN
Education
Delhi University
Bachelor of Commerce - BCom
2002 — 2005
Institute of Management Technology, Ghaziabad
MBA, Finance
2009 — 2011
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