Gaurav Som
Data Analyst Mis @Ventures Unlimited Inc
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WORK HISTORY
Data Analyst Mis @Ventures Unlimited Inc
Noida, IN
Sr. Workflow AnalystResponsible for creating and managing the daily Weekly & monthly MIS report of Jconnect Noida for more than 200 IT Recruiter. Ensured the delivery of 22 daily reports to the client & management team of Jconnect Infotech.• Producing, publishing scheduled and ad- hoc client and operational reports relating to the recruiter process.• Used data to identify trends, patterns and opportunities for streamlining the process.• Designed queries and Forms in MS Access for client reports.• Managing the resourcing requirements optimally to ensure that all the volumes are processed within the defined timeframe.• Monthly/Daily headcount/FTE planning and monitoring.• Coordination with onshore clients for various reporting requirement and designing dashboards.• Extraction and consolidation of data from various sources, designing dashboards and sharing with key stakeholders.• Delivered projects on- time with minimal needed oversight or supervision.• Proactively investigated and eliminated root cause barriers to accuracy, response time.• Excellent Analytical skills with strong communication skills.Achievements• Set up and established the reporting framework of Jconnect center.• Automated work distribution leading to better control and lower management oversight.• Designed and developed the new R&R program.• Designed MS Excel Advance training program for the team.• Designed a tool to track the unnecessary break leading a 10% productivity increase.Sr. Client Support RepresentativeProcess the daily volume targets with 100% accuracy.• Ensured 100% accuracy and exceeded the volume targets.• Updating the customer information in tool.• Designing the SOP and training the new joiners.
EDUCATION
Panjab Technichal University
Master’s Degree
Chudhary charan singh university Meerut
Graduation
SKILLS
ABOUT GAURAV SOM
Sr. Workflow AnalystResponsible for creating and managing the daily Weekly & monthly MIS report of VUI Noida for more than 200 IT Recruiter. Ensured the delivery of 27 daily reports to the client & management team of VUI.• Producing, publishing scheduled and ad- hoc client and operational reports relating to the recruiter process.• Used data to identify trends, patterns and opportunities for streamlining the process.• Designed queries and Forms in MS Access for client reports.• Managing the resourcing requirements optimally to ensure that all the volumes are processed within the defined timeframe.• Monthly/Daily headcount/FTE planning and monitoring.• Coordination with onshore clients for various reporting requirement and designing dashboards.• Extraction and consolidation of data from various sources, designing dashboards and sharing with key stakeholders.• Delivered projects on- time with minimal needed oversight or supervision.• Proactively investigated and eliminated root cause barriers to accuracy, response time.• Excellent Analytical skills with strong communication skills->Achievements• Set up and established the reporting framework of VUI center.• Automated work distribution leading to better control and lower management oversight.• Designed and developed the new R&R program.• Designed MS Excel Advance training program for the team.• Designed a tool to track the unnecessary break leading a 10% productivity increase->Sr. Client Support RepresentativeProcess the daily volume targets with 100% accuracy.• Ensured 100% accuracy and exceeded the volume targets.• Updating the customer information in tool.• Designing the SOP and training the new joiners.
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