Gaurav Sinha

Deputy Manager - Service @OPPO India

Gurugram, IN

As Deputy Manager in OPPO India’s Service Department, I lead Voice of Customer (VOC) and Technical Quality Improvement initiatives across Mobile and IoT product categories. My role focuses on converting customer feedback and field insights into actionable improvements that enhance product reliability, service quality, and overall user satisfaction.Key Responsibilities & Contributions:Lead VOC analytics and field performance reviews to identify technical pain points and recurring issues in Mobile and IoT devices.Collaborate with R&D, Product Quality, and Service Operations teams to implement corrective and preventive actions (CAPA) based on real-world data.Conduct technical evaluations of defective units to determine root causes and drive timely resolution.Track product reliability trends, create dashboards, and present insights for proactive quality management.Support service center teams with technical training and guidance to improve repair quality and reduce turnaround time (TAT).Facilitate cross-functional quality review meetings to ensure field learnings are integrated into product design and production improvements.Drive continuous improvement in VOC KPIs, aligning service quality with OPPO’s customer-first philosophy.