Gaurav Singhal

About Gaurav Singhal

Experienced Travel Professional with over 6 years of expertise in the aviation and travel industry, backed by a Diploma in Aviation and Travel Management from The Tourism School. I have successfully worked with leading travel companies like IGT Solutions, Teleperformance, and CWT, handling a wide range of corporate and B2C travel operations.My core competencies include:Expertise in GDS systems such as Amadeus, Sabre, Galileo, and ApolloHands-on experience with LCC reservations, car rentals, hotel bookings, and rail reservationsStrong knowledge of ticketing, cancellations, refunds, manual pricing, manual refunds, and involuntary changesExposure to global markets: NORAM, EMEA, APAC, and Australia Career Goals: I aim to grow into a leadership role in the travel domain where I can manage end-to-end travel operations and contribute to improving customer experience and efficiency through process innovation and advanced system knowledge. I’m also focused on continuous learning, with plans to upskill in travel technology, automation tools, and industry best practices.I am passionate about delivering seamless travel solutions with a customer-first mindset, ensuring accuracy, efficiency, and compliance at every step.Let’s connect if you\'re looking for someone who understands the travel domain inside-out and can add real value to your organization.

Experience

1. Senior Travel Consultant

   Fareladder

   Jun 2025 — Present · Gurugram, IN

   Currently working as a Senior Travel Consultant at Fare Ladder, I manage a diverse portfolio of corporate and B2C travel bookings with a focus on delivering high-quality, error-free service. My day-to-day responsibilities involve end-to-end travel management using Galileo GDS, including flight and hotel reservations, handling escalations, and coordinating with vendors and airline partners. I ensure all transactions comply with SLA requirements and airline policies while maintaining excellent customer service standards. I regularly process complex tasks such as name corrections, involuntary cancellations, refunds, exchanges, and EMD issuance. My role also requires collaboration with BSP/ARC and consolidators to ensure smooth operations and prompt resolution of travel-related issues.Key Responsibilities:Managing corporate and B2C travel bookings via Galileo GDSEnsuring SLA compliance and error-free transaction processingHandling complex refunds, exchanges, EMD issuance, and involuntary cancellationsPerforming name corrections as per airline guidelinesCoordinating with hotel vendors, airlines, and consolidatorsWorking closely with BSP/ARC for settlement and ticketing supportResolving escalated issues and providing tailored customer supportSupporting both domestic and international travel arrangements