Gaurav Shrivastava
Sr.Manager / Manager - IT Infrastructure( To Head IT Infrastructure for the Group Organisation)
- Role
- Sr Helpdesk Engineer at Kreativ Solution
- Location
- Raipur, CG, IN
- LinkedIn followers
- 500 followers
About Gaurav Shrivastava
13+ years’ experience in IT operations, management and best practices, significant…
Experience
Sr Helpdesk Engineer
Aug 2013 — Present · Raipur, IN
Sr. Helpdesk Engineer. 08/2013 to CurrentNetcomm IT Solution Pvt. Ltd Raipur, C.GProject at – (Working for TCS and deputed at TTSL – Raipur C.G)Project Description: I am deputed at client Place of Tata Tele Services Ltd. Raipur C.G; TTSL is India’s telecoms sector company, Managing more than 250 Users, and leading whole IT Team. As a Top Corporate IT Support in charge for Raipur & Bilaspur(C.G Zone) to delivered best service. Resolving all users’ quires, resolve their problems related with software, hardware, network, technical etc. And ensure problem resolution on given time line, report to the circle for generated lead and major issue. Handling Server, router, Switches, Software and application Support MP & CG Circle with the team and Provide Personal Input to have on user network.Key Functions:• Create, Update and maintain network along with network diagram up to date • Asset allocation/verification and its management. • Security Incident address within SLA• Troubleshooting of 4/12Mbps Leased network links.• Network with HP-OPEN Managing View and Putty.• Installation and troubleshooting of Radio link for Warehouse and TVH’s. • Helpdesk Activity Coordination at Local level, with desktop-laptop checklist. • Review of CCM calls activities and report generation. • Antivirus, SCCM patch update and review. • Webcast through Microsoft LYNC 2013-MD Online and MP-CG Town-Hall.• Daily activity report. • Application support Working on CRM, TIPPS, EBRS, E-process, IDM and Web Mail Etc.• Configuration Wireless Access point.• Troubleshooting and configuration of Printers, Network Printers and Scanner.• Configuration of Cisco router and Switch ( Router -1841, 3750, and 2950 L2 SW )• Giving remote support to users when required using Team Viewer, remote desktop, And SCCM Client.• Installing SEP RU5 and RU6 Client machine and Enable & Disable CD USB access with Symantec End Point Protection Server.
Education
MP Board
10th
2001 — 2002
Anlan Hardware and Networking institute
Hardware & Networking, IT Hardware
2005 — 2007
MP Board
12th
2004 — 2005
Post Graduate Diploma in Computer Application
Computer
2012 — 2013
Awadhesh Pratap Singh University Rewa
Bachelor of Science (BSc), Botany/Plant Biology
2008 — 2011
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