Gaurav Sharma

About Gaurav Sharma

As a QA Manager leading Alexa QA team for India with Amazon\'s Alexa Global Quality org, I am passionate about ensuring that every Alexa interaction - powered by advanced LLM and AI technologies - is accurate, reliable and delightful.With over 14 years of experience in quality engineering and leadership, I focus on delivering world-class experiences across voice AI, LLM-based conversational systems, and next-gen Alexa experiences. My role involves defining the QA vision, building high-performing global teams, and driving innovation in LLM test strategy and automation.I bring deep expertise in voice interaction testing, smart home and IoT quality, automation frameworks, and cross-functional collaboration. Leading initiatives that blend traditional QA excellence with AI-driven testing approaches, ensuring that both deterministic and generative behaviors of Alexa products meet rigorous quality, safety and privacy standards. This includes validating LLM outputs, intent accuracy, context understanding and response coherence across multiple Alexa devices, languages and domains.Former Senior Associate Consultant at Infosys with experience in Functional/Automation testing of Web applications in Financial Services Domain and Network Application Support.Key areas of expertise:*Global QA leadership & strategy.*QA of LLM-based conversational AI and voice assistants.*Model evaluation, hallucination detection and response quality analysis.*Data-driven insights and continuous quality improvement.*Agile process and testing strategies.*Software Quality Assurance Techniques, Software Test Life Cycle (STLC).*Web Based Application Testing, GUI Based Testing, Mobile Testing, Database Testing.*Foundation course of Simcorp Dimension (SCD) tool in Singapore.*Onshore experience at Singapore for test strategy, test plan and test design for Financial Services client.*Requirement understanding, Test Planning, Test Designing, Test Execution, Test Estimation, Testing Methodology, Traceability Metrics, Risk identification, Defect Management.*HP Quality center, Hexawise, Xenu, Mind map, Service Now, JIRA, Confluence, TestRail.*Infrastructure and platform testing - Open shift, Mulesoft, GoCD, Jfrog, Bitbucket, AWS.*CCNA certified in Routing and Switching.*Network Applications Support - MRTG, CMS/OLSS.*Project Proposal designing and analysis.

Experience

1. Quality Assurance Manager - Lll

   Amazon

   Jul 2025 — Present · Bengaluru, IN

Education

• Chandigarh College of Engineering & Technology (Degree Wing), Panjab University

  B.E., C.S.E.

  2007 — 2011

Skills

• Css
• Html
• Sql
• Pl/Sql
• Networking
• Testing
• Core Java
• Java
• C
• Unix
• Ccna
• C++
• Business Analysis
• Team Management
• Perl
• Java Enterprise Edition
• Rdbms
• Javascript
• Html 5
• Oracle
• Requirements Analysis
• Css3
• Hp Performance Insight