Gaurav Sharma
Senior IT Support Specialist | Global Service Desk | 7+ Years in Technical Support & Incident Management | End-User Assistance | Microsoft 365 | Global IT Operations | Active Directory Management | Security Operations.
- Role
- Service Desk Analyst at Netrio
- Location
- Bhilai, CG, IN
- LinkedIn followers
- 500 followers
About Gaurav Sharma
Experienced IT professional with over 7 years in Technical Support, Incident Management & Service Request and Global IT Operations. Proven expertise in multi-platform support including Windows, Mac, mobile devices (iOS/Android), AV/VC systems, and endpoint security. Demonstrated leadership in team management, performance enhancement, and seamless service delivery. Exposure to Security Operations, Cybersecurity, and Vulnerability Assessment.I bring strong leadership and decision-making skills that enable me to effectively prioritize tasks, deliver clear and timely resolutions, and identify the root causes of technical issues. I believe that these strengths will contribute to organizational success and support my continued career growth.
Experience
Service Desk Analyst
Sep 2025 — Present · Pune, IN
Education
Chhattisgarh Swami Vivekanand Technical University (CSVTU)
Bachelor of Engineering - BE, Information Technology
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