Gaurav Sharma
APAC Head - Advanced Technical Support, Hybrid Solutions at Hewlett-Packard | Ex-NOKIA
- Role
- Head of Advanced Technical Support, Hybrid Solutions - Apac at HP
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Gaurav Sharma
At the helm of HP\'s Advanced Technical Services for Hybrid Work Solutions in APAC, my…
Experience
Head of Advanced Technical Support, Hybrid Solutions - Apac
Aug 2022 — Present · Gurugram, IN
Manage a team of Technical Experts based across the region- Work closely with R&D and product teams on addressing product issues - Interface between Product Engineering – Internal Customers (Sales, presales, Marketing) and external customers- Build/Maintain relationships with key external and internal stakeholders - Reviewing and Analyzing the service delivery performance against the KPI’s and driving the improvement across region’s support organization - Collaboration with Global leadership team to ensure smooth functioning of follow-the-sun support model
Education
Maharshi Dayanand University
Bachelor of Engineering (BE)
2000 — 2004
Skills
- Ss7
- Ip
- Gsm
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