Gaurav Shahi
Global Leader in Digital Transformation | Unlocking Value with GenAI & Data Innovation
- Role
- Head of Insurance, North America Digital Operations at Genpact
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Gaurav Shahi
Highly accomplished and results-driven Global Technology and Digital Operations Leader…
Experience
Head of Insurance, North America Digital Operations
Nov 2022 — Present · Austin, TX, US
Global Technology & Digital Operations Leadership\"-Lead a global team of 750 professionals across 3 regions, overseeing the end-to-end technology and digital strategy for 5 business units-Direct the transformation of Claims TPA services for P&C and Life Insurance, implementing 2 Generative AI products that reduced average claim processing time by 80% and improved customer satisfaction scores by 37%-Orchestrated the modernization of End-to-End Reinsurance services, deploying cloud based platform which enhanced data accuracy by 23% and accelerated treaty management cycles times by 30%-Successfully managed Life Insurance services for closed and open blocks, optimizing operational costs by 37% through process re-engineering and technology consolidation-Championed enterprise-wide automation initiatives, resulting annual manual errors by 14% across key operational processes and savings of $120M-Implemented advanced analytics capabilities, providing real-time insights that enabled data-driven decisions-Managing P&L for a business unit. Achieving or exceeding financial targets through strategic technology investments and operational optimization-Drove 12% year-over-year growth in digital adoption for key services.
Education
Hans raj model School
XII, COMMERCE
1995 — 1997
Insurance Institute of America
Associate in Claims, Workers Compensation and Bodily Injury
2014
Delhi University
Bachelor of Commerce (B.Com.)
1997 — 2000
Insurance Institute of America
Associate in General Insurance A, Business and Personal Insurance
2013 — 2014
National Institute of Sales
PGDSM, Marketing
1998 — 2001
Massachusetts Institute of Technology
Certificate in Tackling Challenges of Big Data, Big Data
2015 — 2016
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