Gaurav Seth
Assistant Vice President Branch Operations and Service Head at Citibank India
- Role
- Branch Operations and Service Head at Citi India
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Gaurav Seth
Highly accomplished Banking executive with over 12 years experience in Retail Banking…
Experience
Branch Operations and Service Head
Sep 2013 — Present · IN
As a Branch Operations & Service Head I am responsible to drive efficiencies in operations and processes, ensure superior service delivery, establish a strong control environment & ensure prudent expense management. I am managing a team of bank employees across customer service, cash, trade and branch operations.The Key responsibilities include-Ensure that branch runs smoothly and complies with procedures and policies in compliance with the standard controls and audit requirements of branches Provides supervisory oversight to ensure seamless implementation of the operational risk processes.Responsible for satisfactory execution of internal and external audits.Ensure that customer service is consistent with Bank’s quality service standards.Customer Interface and Escalation resolution Process ManagementAnti-Money Laundering (AML)/ Know your customer (KYC), Proofing & Vault\'s Cash BalancesPerform Risk & Control Self-Assessment Evaluation.Responsible for all operations in the branch relating to Investment Bookings, Insurance login & Account Opening.
Education
Lucknow University
BCOM
2000 — 2003
Skills
- Commercial Banking
- Operational Risk Management
- Branch Management
- Relationship Management
- Retail Banking
- Branch Banking
- Private Banking
- Wealth Management
- Portfolio Management
- Mis
- Management
- Banking
- Credit Cards
- Risk Management
- Team Management
- Cross Selling
- Crm
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