Gaurav Garry Saini
IT Service Management Manager @GHX India
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WORK HISTORY
IT Service Management Manager @GHX India
Hyderabad, IN
EDUCATION
Golden Valley Senior Secondary School
High School
Golden Valley Senior Secondary School
Senior Secondary, Science
Maharshi Dayanand University
Bachelor of Engineering - BE, Electronics and Communications Engineering
ABOUT GAURAV GARRY SAINI
Results-driven ITIL professional with over 14 years of comprehensive experience in IT Service Management, specializing in the seamless delivery of services across both Infrastructure and Application teams. Adept at overseeing end-to-end ITIL processes - including Incident, Problem, Change, and Service Request Management - while maintaining rigorous KPI and SLA compliance. Skilled in managing critical incidents, leading Root Cause Analysis (RCA) calls, and optimizing change management to minimize risk and ensure service continuity. Proven track record in strategic planning, stakeholder engagement, and cross-functional team leadership, driving continuous improvement initiatives to enhance service quality and efficiency. Highly experienced in developing and refining internal ITIL tools and processes to align with organizational objectives and industry best practices.
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