Gaurav Garry Saini
IT Service Management | Cloud Operations | ITIL 4® CDS - Specialist | Project Management | Service Delivery | AI Enthusiast
- Role
- IT Service Management Manager at GHX India
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Gaurav Garry Saini
Results-driven ITIL professional with over 14 years of comprehensive experience in IT Service Management, specializing in the seamless delivery of services across both Infrastructure and Application teams. Adept at overseeing end-to-end ITIL processes - including Incident, Problem, Change, and Service Request Management - while maintaining rigorous KPI and SLA compliance. Skilled in managing critical incidents, leading Root Cause Analysis (RCA) calls, and optimizing change management to minimize risk and ensure service continuity. Proven track record in strategic planning, stakeholder engagement, and cross-functional team leadership, driving continuous improvement initiatives to enhance service quality and efficiency. Highly experienced in developing and refining internal ITIL tools and processes to align with organizational objectives and industry best practices.
Experience
IT Service Management Manager
Feb 2026 — Present · Hyderabad, IN
Education
Golden Valley Senior Secondary School
High School
2003 — 2004
Golden Valley Senior Secondary School
Senior Secondary, Science
2005 — 2006
Maharshi Dayanand University
Bachelor of Engineering - BE, Electronics and Communications Engineering
2006 — 2010
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