Gaurav S.
20yrs work-ex in B2B Sales, & Account Management within ISP/Managed Services, EdTech, Analytics, KPO, and HR Consulting
- Role
- Head of Account Management at Spectra
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Gaurav S.
Enterprise Commercial Leader with 20 years driving revenue growth across Enterprise…
Experience
Head of Account Management
Jun 2024 — Present · Gurugram, IN
Reporting to: Chief Business Officer (CBO)Team Size: 25 Strategic Account Managers (PAN India)Customer Base:~700 B2B AccountsRevenue Contribution:~60% of Existing Revenues-Revenue Ownership - Drive net revenue growth across the managed customer base through upselling, cross-selling, and retention strategies-Tiered Account Management - Implement and optimize a customer segmentation and tiering model to maximize lifecycle value and align account strategies-Solution Selling & Product Penetration - Grow adoption of the ISP’s Connectivity and Managed Services portfolio – including ILL, SDWAN, Managed WiFi, and Security solutions-Team Leadership - Lead and mentor a 25-member national team of Strategic Account Managers, ensuring strong execution and customer-centric engagement-Customer Experience & Service Assurance - Collaborate with internal teams (NOC, Network Planning, Service Delivery, Support) to ensure SLA adherence, issue resolution, and high customer satisfaction-Commercial Management - Oversee pricing approvals, contract renewals, MSAs, and commercial negotiations for all AM-managed customers.
Education
University of Delhi
Bachelor of Commerce - BCom, Accounting and Business/Management
Indian Institute of Management Ahmedabad
Senior Management Programme, General Management
St. Joseph's Academy
ISC, Commerce and Economic
1993 — 1999
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