Gaurav S.
Software Developer @Volkswagen Group Digital Solutions [India]
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WORK HISTORY
Software Developer @Volkswagen Group Digital Solutions [India]
Gurugram, IN
Over the years, developed strong expertise as a ServiceNow Developer, specializing in ITSM solutions including Incident, Problem, Change, Request, and HR Case Management.* Skilled in designing and developing custom applications, UI components, and workflows to enhance user experience and streamline business processes.* Strong proficiency in JavaScript, Glide Script, AngularJS, REST/SOAP APIs, LDAP, and SSO integrations.* Certified ServiceNow CSA with micro-certifications in Integration Hub, Flow Designer, and Agile 2.0 Development.* Experienced in automating workflows using Flow Designer and Integration Hub to improve operational efficiency.* Successfully integrated ServiceNow with third-party systems (including SAP) for seamless data exchange and synchronization.* Proficient in using tools such as JIRA, Confluence, Swagger, and ServiceNow Agile to manage projects and collaborate with teams.* Delivered scalable, business-aligned ITSM solutions for Volkswagen Group Technology Solution, improving service delivery and operational performance.* Recognized with the Instapat and Trendsetter awards for outstanding contributions and innovation.* Passionate about leveraging technology to solve business challenges and continuously improve IT service management processes.
EDUCATION
Punjab Technical University
Bachelor's degree
ABOUT GAURAV S.
ServiceNow Specialist with over 3.5 years of experience delivering robust IT Service Management and Integrated Risk Management (IRM) solutions on the ServiceNow platform. Specialized expertise in implementing Incident Management, Problem Management, Change Management, and Service Request Management processes within an IRM framework. Proficient in leveraging scripting, workflows, Flow Designer, and automation to optimize IT operations, enhance compliance, and improve service delivery. Proven track record of reducing incident resolution times, streamlining service workflows, and aligning ITSM and IRM solutions with business objectives to drive operational efficiency and elevate customer satisfaction
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