Gaurav S.
Learning and Development Executive @Itc Grand Central, Mumbai
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WORK HISTORY
Learning and Development Executive @Itc Grand Central, Mumbai
Mumbai, IN
Conduct onboarding and induction programs for new associates•Deliver classroom and on-the-job training on behavioral skills and service excellence•Coordinate training calendars and learning sessions across departments•Support implementation of ITC learning frameworks and brand standards•Assist in identifying training needs in collaboration with department heads•Track training attendance, feedback, and effectiveness•Support employee engagement and continuous learning initiatives
EDUCATION
Institute of Hotel Management (IHM) Ahmedabad
B.Sc (H&HA), Hospitality Administration/Management
V.M.H school&jr college
10th
Aadarsh Vidyamanadir jr college ,Badlapur
12th, Science
Bharati Vidyapeeth
Post Graduate Diploma in Labour Law &Labour Welfare, Human Resources Development
ABOUT GAURAV S.
I am a Learning & Development Executive at ITC Hotels with experience in planning, coordinating, and delivering training programs that enhance employee performance and uphold service excellence in the hospitality industry.My expertise includes onboarding and induction programs, behavioral and service training, learning coordination, and supporting continuous development initiatives aligned with organizational standards. I work closely with department leaders to identify training needs and ensure effective knowledge transfer on the job.I am passionate about people development, learning facilitation, and building a strong service culture through impactful training interventions. I believe well-trained employees are key to exceptional guest experiences and operational success.Results-driven professionals with 6+ years of experience spanning Learning & Development, Customer Service Operations, and Hospitality.
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