Gaurav Rathi
Senior Digital Transformation Leader | ITSM, ITAM & ITOM | ServiceNow | Observability | AIOps | AI-Driven Operations | Automation | RPA
- Role
- Head of Tools and Automation Apac at Tech Mahindra
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Gaurav Rathi
Experienced IT Service Management and IT Operations Management with deep expertise in ServiceNow ITSM ITSM & ITOM, Observability platforms (Dynatrace, Datadog, ScienceLogic), RPA and AI-driven automation.I help enterprises design and implement scalable, data-driven IT operating models that improve service reliability, visibility, and business alignment.My experience spans:• ITSM & ITOM implementation• AIOps and event correlation• Workflow automation & integration• Observability & infrastructure monitoring• Requirements workshops & stakeholder engagementPassionate about leveraging AI and automation to simplify complex IT landscapes and deliver measurable outcomes.
Experience
Head of Tools and Automation Apac
Jan 2025 — Present · Hyderabad, IN
As Head of Tools & Automation for the APAC region at Tech Mahindra, I lead the strategy, presales, and delivery of enterprise ITSM, ITOM, Observability, and Automation platforms across multiple strategic accounts.I work closely with regional leadership, sales, and customer CIO organizations to design and implement transformation roadmaps that modernize IT operations and improve service resilience. My responsibilities span solution strategy, RFP leadership, executive workshops, commercial modeling, and end-to-end program governance.I oversee the implementation of platforms including ServiceNow (ITSM & ITOM), Datadog, Dynatrace, ScienceLogic, BMC tools, and RPA solutions. My focus is on integrating these technologies into cohesive, outcome-driven ecosystems that enable AIOps, intelligent automation, unified observability, and data-driven decision-making.Key areas of impact include: • ITSM & ITOM transformation and CMDB strategy • Enterprise observability and event correlation • AI-driven incident reduction and MTTR improvement • Automation program design and scaling • Tool rationalization and cost optimization • Multi-account delivery governance across APACI lead high-performing regional teams, build Centers of Excellence, and strengthen OEM partnerships to ensure consistent solution quality and scalability.My approach combines technical depth, strategic vision, and business alignment — positioning tools and automation as strategic enablers of digital transformation rather than standalone implementations.
Education
Amravati University
BE, CMPS
2000 — 2004
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