Gaurav Pratap Singh

About Gaurav Pratap Singh

Salesforce Consultant with extensive experience in Sales, Service, Marketing & Health Cloud. Also a well known community speaker who actively presents on topics that revolve around growth hacking, Sales & Service industry. Lead Functional Consultant and contributing in various tech projects.

Experience

1. Salesforce Business Analyst and Project Manager

   Valuehub

   Jun 2025 — Present · SG

   Requirement Gathering – Collaborating with clients and stakeholders to capture, analyze, and document business needs. Process Mapping – Analyzing existing workflows and designing optimized, scalable Salesforce solutions tailored to client objectives. Project Planning – Defining project scope, building timelines, allocating resources, and aligning deliverables with business goals. Stakeholder Communication – Acting as a bridge between business teams, technical experts, and clients to ensure alignment and transparency. Solution Design Coordination – Working alongside Salesforce developers and architects to ensure seamless translation of requirements into robust solutions. User Stories & Documentation – Creating detailed user stories, functional documentation, and user training materials. Testing & Validation – Leading UAT cycles, overseeing test case execution, and ensuring quality assurance before deployment. Project Delivery – Facilitating Agile ceremonies like daily stand-ups, sprint planning, reviews, and retrospectives for smooth project execution. Change Management – Supporting client teams during transitions, training users, and ensuring successful adoption of new features. Continuous Improvement – Staying current with Salesforce releases and recommending process enhancements and feature optimizations.

Education

• JECRC University

  Bachelor of Technology - BTech

  2017 — 2021