Gaurav Pandey
Associate Director Channel Partner & Enterprise Accounts Development & Management @Intalk.Io - Agami Tech Pvt Ltd
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WORK HISTORY
Associate Director Channel Partner & Enterprise Accounts Development & Management @Intalk.Io - Agami Tech Pvt Ltd
Gurugram, IN
Led end-to-end enterprise B2B SaaS sales for omnichannel contact center platforms and Conversational Voice AI solutions, driving strategic engagement across complex, multi-stakeholder environments.Built and scaled a robust enterprise pipeline through targeted demand generation, consultative selling, and AI-led solution positioning across domestic and international markets.Owned the development and expansion of channel partner ecosystems, onboarding and enabling partners to drive consistent pipeline inflow and market penetration.Managed and grew a portfolio of mid-to-large enterprise accounts, focusing on long-term value creation, account expansion, and multi-threaded engagement across business units.Strengthened customer success outcomes by aligning solution capabilities with client business objectives, ensuring higher adoption, retention, and expansion opportunities.Drove strategic account planning and engagement across key industry verticals including BFSI, BPOs, Aviation, Healthcare, Hospitality, and Government/PSU sectors.Established strong relationships with CXOs and key decision-makers, enabling deeper penetration into enterprise accounts and improving pipeline quality and deal progression.Collaborated cross-functionally with product, marketing, and delivery teams to craft tailored solutions, enhancing value proposition and accelerating opportunity qualification
EDUCATION
Army Institute Of Management & Technology
Master of Business Administration (M.B.A.), Marketing & International Business
Army Institute Of Management And Technology
MBA,Bsc.,B.Ed, Marketing
Guru Gobind Singh Indraprastha University (GGSIPU), Delhi
Master of Business Administration - MBA, Marketing,International Business
SKILLS
ABOUT GAURAV PANDEY
PROFILE SUMMARY Results-driven professional into business Development & Key Account Management with 12+ years of experience in enterprise account management, client servicing, IT & AI-driven solution & SaaS sales. Proven ability to drive business growth, client retention, and revenue expansion across India, Africa, and APAC regions. Adept at solution consulting, product demonstrations, cross-selling, upselling, and strategic business negotiations. Committed to delivering high-impact customer experiences and aligning AI & IT solutions with business objectives. CORE COMPETENCIES- Account Management & Business Expansion AI Solutions & Product Demonstrations (Gen AI, ASR, NLP, Voice Bots,Speech analytics, CC solutions) Client Engagement & Relationship Management Revenue Growth, Cross-Selling & Upselling SLA & Contract Negotiations Customer Success & Retention Strategies Sales Pipeline Development & Deal Closures RFP & Business solution documentation. CRM & Sales Tools (Zoho CRM,Salesforce, LinkedIn Sales Navigator)
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