Gaurav Pandey
Lead-service @Polaris Inc.
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WORK HISTORY
Lead-service @Polaris Inc.
Delhi, IN
Handling complete service operations for Polaris Off-Road Vehicles (ORV), Indian Motorcycle (IMC) & Polaris Government & Defense across India and neighboring countries. Driving customer satisfaction, dealer performance, and service excellence for Polaris Off road (ICE+EV), On road, and Government & Defense segments.My role involves : Strategic leadership as a Service Lead in after-sales operations, ensuring superior service standards and customer satisfaction across all product lines.Dealer and service network management, including warranty, training, NPS, process improvements, and performance monitoring to deliver consistent brand experience, aligning with Polaris\'s global benchmarks.Customer-centric initiatives focused on enhancing loyalty, reducing turnaround times, and improving overall ownership experience.Cross-functional collaboration with sales & marketing, spares, technical, and Global teams to align service excellence with business growth.Service quality governance for both Off road /On road and Government & Defense segments, maintaining reliability, compliance, and operational readiness.
EDUCATION
Indian Institute of Management, Lucknow
Executive Programme in Advanced General Management (EPAGM), Business Administration and Management, General
Maharshi Dayanand University
Bachelor of Technology (B.Tech.), Mechanical Engineering
Indian School of Business
Emerging Leaders Program (ELP-1), Business Administration and Management, General
ABOUT GAURAV PANDEY
Experienced service professional with over a decade in the automotive industry, currently…
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