Gaurav Nirankari

Customer Engagement Associate @ContactPoint 360

Mississauga, ON, CA

Resolving customer issues, complaints and queries using a demonstrated proactive approach.• Producing high quality work, accurately documenting conversations and updating customer information.• Offering insights and advice on service concerns and upgrades as required.• Completing follow up and being accountable to the customer and ultimately,Enercare clients.• Resolving customer escalations and complaints, seeing them as an opportunity toprovide solutions that will change their mindset.• Learned the software systems used by the company to be able to communicateeffectively with incoming enquiries

George Brown College

High School Diploma