Gaurav Maurya
Incident Manager | ITIL Expert | Service Delivery Specialist
- Role
- Analyst at HCLTech
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Gaurav Maurya
Hello! I am Gaurav Maurya, a solution-focused Incident Manager with over 3 years of experience in the ITService Management domain. My expertise lies in managing critical incidents, ensuring minimal downtime, and driving service improvements through ITIL practices. I have a strong background in stakeholder coordination and root cause analysis, which allows me to effectively navigate high-pressure situations and deliver exceptional service quality.Throughout my career, I have honed my skills in incident, problem, and change management, consistently aligning my work with ITIL best practices. I pride myself on my ability to maintain seamless communication with clients and stakeholders, ensuring that everyone is informed and engaged during critical incidents. My analytical and problem-solving skills enable me to implement preventive measures that enhance operational efficiency and service excellence.
Experience
Analyst
Oct 2023 — Present · Noida, IN
Education
Dr. A.P.J. Abdul Kalam Technical University
Master of Business Administration - MBA
2023 — 2025
Dr. A.P.J. Abdul Kalam Technical University
Bachelor of Technology - BTech
2016 — 2020
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