Gaurav Mangla

About Gaurav Mangla

User Experience (UX) professional with over 14 years of experience in building and designing UX strategies for digital products.• Excelling in enriching both my creative and technical skill set to work for reputed clients as a user experience expert, I use my creative skills in the best possible way to develop complex products & requirements into easy & intuitive solutions that speak to the end user’s goals by embracing new technologies, keeping up with the latest design trends, facilitating the brainstorming sessions and working effectively with clients and cross functional teams.• Having experience on the presales side as well as UX project execution side.• Have handled and managed a team of 11 including UX designers, UI designers and front-end UI developers.• Overseas experience of working in Singapore for the education domain and in Dubai for the travel and hospitality domain.• Have experience of working in various other domains including - banking & finance, telecom, engineering & construction, education, IT, travel & hospitality, aviation & airports, healthcare, insurance and retail.• Having end to end experience of all the activities of UX design lifecycle.• Having experience of building design systems.• Having experience in design for data visualization.• Excellent capability to explore, learn and understand newer business domains and technologies.Key Responsibilities1. Leading UX Strategy & Project Outcomes• Own and lead UX projects, ensuring the team delivers impactful solutions aligned with business and user goals.• Define UX strategy and execution plans, guiding the team on approach, workflows, and best practices.• Work closely with product managers, engineers, and client stakeholders to align UX efforts with product objectives.• Balance mentorship and execution, reviewing and elevating team deliverables while owning key UX outputs.• Ensure UX design improves product adoption, efficiency, and user satisfaction, with a focus on measurable business impact.• Communicate and present design strategies and solutions effectively to both clients and internal teams.2. Strengthening UX Processes & Team Growth• Coach and mentor designers, ensuring growth in their skills and strategic thinking.• Enhance UX workflows, design reviews, and quality control processes to improve efficiency and output.• Support hiring and onboarding of new designers.• Contribute to presales efforts, helping shape UX proposals and strategy discussions with potential clients.

Experience

1. Experience Lead Manager

   Publicis Sapient

   Nov 2023 — Present · Gurugram, IN

   Working as an experience lead/manager, dedicated to Verizon account, which is USA’s one of the largest telecom giants. Providing UX consultancy to my biz/enterprise side of Verizon business and customer operations. Interacting with multiple business partners converting requirements into UX concepts, spearheading UI design & development activities. Doing UX audits of existing my biz modules and exploring how AI, VUI, and other new age tech can be leveraged.

Education

• The Aditya Birla Public School Grasim Vihar

  High School, Commerce & Informatics practices

• SYMBIOSIS INTERNATIONAL UNIVERSITY

  B.Des, User Experience Design

• Symbiosis Institute Of Design

  Bachelor’s Degree, User Experience Design

• Delhi Public School Grasim Vihar

  Junior & Secondary School, 10th passed from C.B.S.E board

Skills

• Wordpress
• Graphic Design
• Strategic Design
• User Interface
• User Scenarios
• Usability Testing
• Sketching
• Typography
• Axure
• Content Management
• User Research
• Web Design
• Photoshop
• Interaction Design
• Photography
• Microsoft Office
• Usability
• Html
• Concept Development
• User Experience
• User Experience Design
• User Stories
• Information Architecture
• User Interface Design
• User Acceptance Testing
• Visual Basic
• Contextual Inquiry
• Logo Design
• Heuristic Evaluation
• Concept Design
• User-Centered Design
• Human Computer Interaction