Gaurav Kumar Sawariya
Data Analyst at GOBOULT
- Role
- Data Analyst at Goboult
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Gaurav Kumar Sawariya
Data Analyst | AI-Powered Insights Specialist | CRM Performance OptimizerI turn raw data into actionable strategies with: AI-Augmented Analytics:Automate audio transcription (Python + Whisper/Speech-to-Text APIs)Deploy NLP to summarize customer interactions & extract CRM agent KPIsBuild real-time sentiment/trend dashboards (Power BI + Python) CRM Performance Hacks:Track agent efficiency via speech analytics (talk time, resolution rate, sentiment trends)Predict customer churn from call patterns using ML classificationGenerate auto-scored agent report cards (quality, compliance, empathy metrics) Tech Stack:Python (Pandas/NLTK/OpenAI), SQL, Power BI, AI workflow automation (AppScript/VBA), BigQueryRecent Impact: Boosted CRM team productivity by 35% via automated call scoring Slashed manual QA time by 60% with AI-powered call summarization Identified $250K upsell opportunities through conversation pattern miningLet’s supercharge your CRM analytics with AI-driven agent performance insights!
Experience
Data Analyst
Dec 2023 — Present · Gurugram, IN
Education
Gurugram University
Bachelor of Commerce - BCom, Business/Commerce, General
GYAN DEEP SENIOR SECONDARY SCHOOL
12th, Commerce
Guru Jambheshwar University
Master of Business Administration - MBA, Information Technology
GYAN DEEP SENIOR SECONDARY SCHOOL
10th, General
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.