Gaurav Kumar

Duty Manager @The Indian Hotels Company Limited (IHCL)

Dubai, AE

Involved in taking disciplinary action, planning, hiring, and Inventory. Striving towards achieving the target (100%) and optimizing the revenue (125%). Achieved high guest satisfaction rates on aspects such as trust, guest experience, reviews, personalized services, and exceeding expectations-> Overseeing front office operations: Ensured that guests were checked in and out promptly, looked after cleanliness and ready for occupancy task, and addressed their request in a timely manner-> Managing staff: Key resource involved in scheduling shifts, training employees, and resolving staff issues-> Ensuring guest safety: Monitored security cameras, responded to guest emergencies, enforced hotel policies-> Handling customer complaints: Provided 1-stop resolution to guest concerns-> Managing inventory: Managed end to end task of ordering supplies, tracking inventory levels, and ensuring that the hotel is adequately stocked

Vignan Vidyalaya high secondary school

HIGHER SECONDARY