Gaurav Kumar
Product Owner – Customer Experience & FinTech | Travel Domain Specialist (10+ Years) | Building Scalable Products | Automation | Compliance | BAU & Agile Delivery @ TBO
- Role
- Product Owner Customer Experience & Fintech at TBO.COM
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
Experience
Product Owner Customer Experience & Fintech
Nov 2023 — Present · Gurugram, IN
As a Product Owner – CX & FinTech at TBO, I am responsible for defining product strategy, ensuring seamless customer journeys, and delivering scalable and impactful product solutions. I work closely with business, technology, and operations teams to- Enhance Customer Experience across platforms- Drive Automation initiatives to reduce manual effort- Lead Agile product delivery and scalable execution- Manage BAU requirements efficiently- Own Compliance-driven projects to ensure system robustnessFocused on delivering value, improving efficiency, and enabling growth through technology-led product initiatives.
Education
West Bengal University of Technology, Kolkata
B.Tech, Engineering
2009 — 2013
Skills
- Account Management
- Microsoft Office
- Windows
- Powerpoint
- Microsoft Excel
- Customer Service
- Sql
- Microsoft Word
- Javascript
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