Gaurav Kumar
Quality Analyst | Operations Excellence | Ex-Concentrix QA & SME | 3.5+ Years in BPO Quality & Audits | RCA, CAPA, Reporting | Driving High Accuracy & Compliance
- Role
- Quality Analyst at Ayuda Solutions Pvt. Ltd.
- Location
- Ranchi, JH, IN
- LinkedIn followers
- 500 followers
About Gaurav Kumar
With a BA degree in Social Work from Vinoba Bhave University, I have a unique skill set to provide excellent customer service to diverse clients and communities. I am a Senior Operations Representative at Concentrix, where I have 2+ years of experience in customer service management and operations.I have successfully handled multiple projects and tasks with efficiency and quality, such as leading a team of 10 customer service associates, resolving customer complaints and issues, and securing a large contract with a major telecom company. My core competencies include communication, problem-solving, teamwork, and empathy. My mission is to deliver customer satisfaction and value, while also contributing to social change and development.
Experience
Quality Analyst
Dec 2025 — Present · Ranchi, IN
Quality audits, monitoring, and compliance validation• RCA & CAPA to reduce defects and improve process accuracy• Audit calibration and stakeholder reporting• Performance analysis and continuous improvement support
Education
Vinoba Bhave University (VBU), Hazaribagh
Bachelor of Arts - BA, Social Work
2020 — 2023
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