Gaurav Kumar
IT support Engineer at HCL tech, Service now ll Azure Administrator ll intune MDM ll MIM support ll O365 Adminstration support ll OKTA MFA ll IAM support ll SCCM L2 ll Data center support ll Printers Support.
- Role
- Senior Analyst at HCLTech
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Gaurav Kumar
I have 2.9 years of experience in IT Technical support or remote support / service desk support/ onsite support and good knowledge about team handling TL or smes roles, I am using service now, Absolute and AirWatch, Azure AD, OkTA MFA, Intune MDM, MIM and O365 Support and good knowledge About software and hardware related issues and providing support by Zoom and teams and Webex and tickets.currently working in PepsiCo project through HCL tech,using MY IDM tools for SD support using service now ticketing tools and Citrix AD, VDI and L2 level support tools and providing resolution to global users, NA, Europe, Apac region.
Experience
Senior Analyst
Dec 2024 — Present · Noida, IN
Education
Uttar Pradesh State Board of High School and Intermediate Education (UPMSP)
High School Diploma, Art/Art Studies, General
Uttar Pradesh State Board of High School and Intermediate Education (UPMSP)
Higher secondary , Computer and Information Sciences and Support Services
Veer Bahadur Singh Purvanchal University, Jaunpur
Bachelor of Science - BS, Mathematics and Computer Science
2018 — 2021
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