Gaurav Kumar

About Gaurav Kumar

As the Store Manager at Reliance Retail, I strategize and oversee operations that notably enhance customer satisfaction and store performance. With a BSc in Hotel and Hospitality Administration, my educational background reinforces our commitment to service excellence and operational efficiency. Our team has successfully implemented SOPs and innovative merchandising, leading to increased revenue and customer transaction value.My dynamic leadership has empowered a 50-strong team, cultivating an environment that excels in sales and inventory management. We leverage market insights and teamwork to consistently exceed performance benchmarks, shaping an exceptional retail experience that aligns with the organization\'s vision and my passion for driving operational success.

Experience

1. Area Operation Manager

   Chemist Box

   Dec 2025 — Present

   Managing multi-store operations with focus on sales growth, process compliance, and customer experience. Leading store teams, manpower planning, audits, inventory control, and KPI performance. Coordinating with HR, SLP, and supply chain to ensure smooth operations, shrink control, and SOP adherence. Driving operational excellence and team performance across the assigned area.

Education

• DAV Public School, Muzaffarpur

  Intermediate , Science

• Institute of Hotel Management (IHM)

  Bsc in hotel and hospatility adminstration, Food and beverage service

  2017 — 2020