Gaurav Kumar

About Gaurav Kumar

I am an Operations and Business Professional with experience in SaaS software solutions, client relationship management, and business operations. I specialize in helping organizations streamline their processes, improve efficiency, and deliver better customer service through effective operational strategies.Currently, I serve as an Operations Head at Tellyon Media Pvt. Ltd, where I manage operational activities, support client onboarding, and coordinate with teams to ensure smooth software implementation for ISP and Cable TV operators. My role involves managing customer requirements, resolving technical and operational issues, and maintaining strong client relationships.I have experience in SaaS product support, CRM systems, client onboarding, technical troubleshooting, and business process optimization. My focus is on improving operational workflows and ensuring that clients get maximum value from the software solutions they use.Previously, I have worked in technical support, client relationship management, and data operations roles, which helped me develop strong problem-solving, communication, and customer management skills.I am always interested in learning new technologies, improving business operations, and contributing to organizational growth.

Experience

1. Operations Manager

   Tellyon Media

   May 2025 — Present · New Delhi, IN

   I am an Operations and Client Management professional with strong experience in SaaS software solutions, ISP & Cable TV industry operations, and business process management.I started my journey at Tellyon Media Pvt. Ltd. as an Assistant Sales Manager in March 2024, where my primary responsibilities included lead generation, identifying potential clients, presenting software solutions, and managing client onboarding.With consistent performance and strong client management skills, I progressed to the role of Operations Head, where I now oversee operational processes, client support management, and coordination between internal teams and customers.work focuses on helping Cable TV operators and Internet Service Providers (ISPs) streamline their operations using billing and management software. I specialize in client onboarding, SaaS product implementation, technical support coordination, and long-term customer success.Core Expertise-• Operations Management• Client Relationship Management• SaaS Product Demonstration & Implementation• Lead Generation & Business Development• Technical Support Coordination• CRM & Data Management• Team Collaboration & Process OptimizationI am passionate about helping businesses grow through technology-driven solutions and continuously strive to deliver value to both clients and organizations

Education

• Delhi University

  Bachelor of Arts - BA , Political Science Honours

  2017 — 2020

• Central Board of Secondary Education (CBSE)

  Higher Secondary Certificate (HSC), Arts

  2015 — 2017

• Central Board of Secondary Education (CBSE)

  Secondary School Certificate (Ssc)

  2014 — 2015

• Arth Institute Of Computer Education

  IT Expert, Arth Certified Advance Diploma-IT-Expert-24

  2018 — 2020