Gaurav Khurana
Online Reputation & Brand Management @The Mannat Group
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WORK HISTORY
Online Reputation & Brand Management @The Mannat Group
Haryana, IN
Managing and enhancing the brand’s online reputation across leading review and booking platforms such as MakeMyTrip, Agoda, Goibibo, and others.Monitoring and promptly responding to customer reviews, feedback, and queries to maintain high customer satisfaction and protect brand credibility.Analyzing guest sentiment data to identify service trends, improvement areas, and opportunities to elevate the guest experience.Coordinating with operations and customer service teams to resolve concerns effectively and drive service recovery initiatives.Ensuring consistency in brand communication, tone, and messaging across all digital and review platforms.Developing proactive strategies to improve ratings, increase review volume, and strengthen the brand image within the competitive hospitality industry. Key focus: Building stronger customer trust, driving positive brand perception, and ensuring service excellence through online reputation management
EDUCATION
Maharshi Dayanand University Rohtak
Bachelor of Technology - BTech
ABOUT GAURAV KHURANA
I believe every interaction shapes a brand’s story—and my career journey has been about…
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