Gaurav Khandelwal
Head Affluent Portfolio - Standard Chartered Bank
- Role
- Head - Affluent Segment Portfolio at Standard Chartered
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Gaurav Khandelwal
Retail banking professional with over 7 years of progressive experience at Standard Chartered Bank. Expertise in affluent portfolio management, product strategy, and business analytics across key retail verticals including Credit Cards, Personal Loans, and Savings Accounts. Adept at leading CVP (Client Value Proposition) refresh initiatives, optimizing operational efficiency, and driving significant revenue growth. Successfully managed large-scale portfolios and spearheaded digital transformation projects, including the implementation of VKYC and real-time onboarding journeys. Seeking to leverage a strong track record of strategic leadership and data-driven decision-making to contribute to an organization\'s success.
Experience
Head - Affluent Segment Portfolio
Jan 2025 — Present · Mumbai, IN
Led the CVP (Client Value Proposition) refresh for affluent clients, focusing on privileges, sales, and service models.2. Developed internal business cases and strategic decks for senior management to support the proposition\'s revamp.3. Defined and tracked key performance indicators (KPIs) such as NPS (Net Promoter Score), PPC (Products Per Customer), upgrades, and attrition to measure CVP success.4. Executed targeted portfolio campaigns that drove key metrics across affluent client cohorts.5. Designed interventions for key portfolio processes to boost activation and retention for newly acquired clients.
Education
Management Development Institute, Gurgaon
Master of Business Administration (M.B.A.)
2016 — 2018
Malaviya National Institute of Technology Jaipur
Bachelor of Technology (B.Tech.), Civil Engineering
2011 — 2015
Skills
- C
- Engineering
- Autocad
- Project Planning
- Project Management
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