Gaurav Kaushal
Systematic and organised professional offering 15+ years of experience
- Role
- Capacity Planning Manager at Amazon
- Location
- Una, HP, IN
- LinkedIn followers
- 500 followers
About Gaurav Kaushal
Systematic and organised professional offering 12+ years of exp in areas of various processes’ and customer care,Contributed towards Organization Relations and Operational SLA Goals in alignment of Business objective.
Experience
Capacity Planning Manager
Jan 2025 — Present · Hyderabad, IN
Capacity Planning Specialist with a strong background in workforce management, forecasting, and resource optimization. I specialize in analyzing historical data, predicting future workload trends, and ensuring optimal staffing levels to balance efficiency and service quality
Education
Punjab Technical University
Master of Business Administration (M.B.A.), • M.B.A in Marketing from Punjab Technical University (Distance Learning)
2008 — 2009
H.P. University Shimla
Bachelor of Science (B.Sc.), Mathematics, Physics, chemistry
2003 — 2006
Skills
- Talent Acquisition
- Service Delivery
- Business Analysis
- Team Leadership
- Management
- Customer Satisfaction
- Training
- Process Improvement
- Call Centers
- Business Development
- Team Management
- Vendor Management
- Customer Service
- Management Information Systems (Mis)
- Outsourcing
- Project Management
- Performance Management
- Crm
- Mis
- Employee Engagement
- Recruiting
- Microsoft Office
- Market Research
- Bpo
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