Gaurav Joshi

About Gaurav Joshi

Service Delivery and Transformation Leader with 22+ years of experience leading…

Experience

1. Sr Business Manager

   IBM

   Jul 2021 — Present · Mumbai, IN

   Service Integration and Management• Led Due-Diligence and Process workshops to understand As-Is Processes, tools, and requirements.• Led ITSM process assessment and present results and findings to Executive Sponsors.• Gathered functional requirements for tools configuration and support Client organization in implementing processes.• Defined CSFs and KPIs to improve process effectiveness.• Led service management process transformations; aligned them with industry standards and best practices.• Onboarded 25 suppliers in SIAM eco-system.• Validated and standardized Policies, Processes, Procedures, Templates, Guidelines, Checklists, RACI, and Reports.• Defined SI Governance Model for multi-supplier environment.Delivery Management• Developed and implemented delivery plans, including defining project scope, milestones, and timelines.• Managed budget and resources, including tasks allocation to team members and adjust as needed to ensure that project stays on track.• Identified and managed risks, including developing contingency plans to mitigate potential issues.• Communicated with stakeholders, including team members, clients, and other stakeholders, to ensure that everyone is informed about progress.• Guided and mentored team members ensuring they have skills and support needed to complete tasks.• Led and managed a team of developers, QA, project managers and multiple other key profiles.

Education

• N.Y.S.S Shreeram Polytechnic

  Diploma

  1997 — 2000

• Bharati Vidyapeeth

  B.E.

  2000 — 2003