Gaurav Jit Singh
Director - Operations at American Express
- Role
- Director - Operations at American Express
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
Experience
Director - Operations
Jun 2018 — Present · Gurugram, IN
Operations Leader overseeing Credit servicing across Chat, Mobil App. & traditional voice based contact center segments. My team assists American Express card members with Financial Solutions that help resolve delinquencies, lower loss rates and enable spend across channels of choice. KRAs: Oversee daily operations and provide guidance to people leaders in delivering strong results, execute on strategic priorities, simplify card member journey, support talent development and goal alignment across teams
Education
ICFAI Foundation for Higher Education, Hyderabad
Post Graduate Diploma in Management Studies, Business, Management, Marketing, and Related Support Services
Guru Gobind Singh Indraprastha University
Bachelor of Computer Science and Information System (Honors), Computer and Information Sciences and Support Services
2000 — 2004
Skills
- Management
- Operations Management
- Strategy
- Performance Management
- Training
- Customer Satisfaction
- Outsourcing
- Strategic Planning
- Change Management
- Team Leadership
- Contact Centers
- Operational Excellence
- Leadership
- Customer Relationship Management (Crm)
- Service Delivery
- Business Analysis
- Business Process Outsourcing (Bpo)
- Risk Management
- Team Management
- Project Management
- Call Centers
- People Management
- Business Relationship Management
- Business Process Improvement
- Vendor Management
- Six Sigma
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