Gaurav Jharia

Assistant Vice President @Altruist Technologies Pvt. Ltd.

Indore, IN

Assistant Vice President, Jan 2023 till nowOverseeing a team of advisors for Altruist Technologies Pvt LTD as a AVP & Site Head across multiple processes for 3 clients(Airtel, ICICI Prudential & IndusInd Bank)Site Operations ManagementOversee day-to-day operations, ensuring smooth and efficient functioning of all processes(Operations & Support including Training, Quality, HR, Recruitment & Admin teams)Drive operational KPIs, including productivity, training, service levels, and client SLAs.Monitor workflow, resource allocation, and performance across teamsIdentify and resolve operational challenges promptly to avoid escalations or service disruptions.Client ManagementAct as the key point of contact for clients, maintaining strong relationships and ensuring their expectations are exceeded. Conduct regular client reviews, reporting on KPIs, achievements, challenges, and improvement initiatives.Prepare and share the monthly performance deck with relevant stakeholders, including the client, regardless of whether a monthly business review is held.Proactively address client feedback and concerns, implementing corrective actions where necessaryPeople and Leadership ManagementStakeholder Communication

Nagpur University

Bachelor of Engineering (BE), Mechanical Engineering

Nagpur University

Bachelor of Engineering - BE, Mechanical Engineering