Gaurav Jat

About Gaurav Jat

As a Team Leader at TaskUs, I oversee the operations and performance of a team of customer service representatives who provide support for a leading online travel company. I apply my MBA in HR and Marketing to design and implement effective strategies, processes, and policies that enhance the quality, efficiency, and satisfaction of our services. I also manage the training, coaching, and development of my team members, ensuring they are equipped with the skills and knowledge to deliver excellent customer experiences. With over six years of work experience, I have a strong background in the pharmaceutical and business process outsourcing industries. I previously worked as a Business Officer at Bayer Pharmaceuticals, where I was responsible for developing and executing sales and marketing plans, managing key accounts, and conducting market research and analysis. Before that, I was a Business Manager at Cipla, where I led a team of sales representatives, coordinated with distributors and retailers, and achieved sales targets and growth objectives. My core competencies include strategy, performance management, team management, customer service, sales, marketing, and communication. I am passionate about learning new skills and technologies, and I am always looking for opportunities to improve myself and my team. I am also committed to contributing to the mission and vision of TaskUs, which is to provide innovative and impactful solutions for our clients and their customers. I value diversity, inclusion, and collaboration, and I strive to create a positive and supportive work environment for my team and colleagues.

Experience

1. Operations Manager

   TaskUs

   Jan 2025 — Present · Indore, IN

Education

• Shree Aurobindo institute of pharmacy

  Bachelor of Pharmacy - BPharm, Pharmacy

• Shree aurobindo institute of management and science

  Master of Business Administration - MBA, Human Resource and Marketing

  2018 — 2020