Gaurav Jaiswal
Manager, Success Guides | Salesforce Certified Admin | SaaS & Customer Success Leader | Driving Scalable Solutions | BRG Finance Chair & Inclusion Advocate
- Role
- Manager, Technical Support Engineering at Salesforce
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Gaurav Jaiswal
With a strong background in technical support and customer success, I thrive on solving…
Experience
Manager, Technical Support Engineering
May 2023 — Present · Hyderabad, IN
Lead and mentor a high-performing team of Success Guides, driving excellence across customer readiness programs.Accelerate adoption of Salesforce’s latest products and features, supporting customers with migrations and feature adoption.Optimise capacity planning and resource allocation to align with program KPIs across global regions.Collaborate with Program Managers, Readiness, and Enablement teams to deliver seamless onboarding and elevate customer experiences.Champion team development through performance reviews, learning roadmaps, and internal knowledge-sharing forums.Represent regional teams in global success initiatives and provide key feedback for product enhancements.Additionally serving as Finance Chair for the Equality Group, leading budgeting, planning, and initiatives that foster inclusion, volunteering, and social impact.
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