Gaurav J Solanki
Customer Insights Analyst | Driving CX & Service Optimization | Data-Driven Problem Solver & Process Improvement
- Role
- Sr Customer Service & Operations Specialist at bp
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Gaurav J Solanki
Senior Billing Specialist at Bp (Oil & Gas) with expertise in Accounts Payable…
Experience
Sr Customer Service & Operations Specialist
Jun 2025 — Present · Pune, IN
Support the global business services (GBS) team by triaging, escalating (for high-risk issues), and resolving or logging customer inquiries. Proactively engage with customers in a professional and efficient manner to resolve issues and address concerns about meeting service levels. Leverage a deep understanding of key accounts to act as a primary point of contact for inquiries from customers, consumers, and internal business partners. Implement and oversee day-to-day customer service operations to ensure delivery meets customer expectations and aligns with established processes.
Education
Sikkim Manipal University - Distance Education
Bachelor of Business Administration - BBA, Business Administration and Management, General
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