Gaurav Gupta
Banking & Finance Leader | 18+ yrs in BFSI | Partnering with CXOs to drive Transformation, Change Mgmt, Policy, Product, Digital Innovation & Controls | Delivering Growth, Business & Operational Excellence, Compliance
- Role
- Head - Operational Excellence & Process Re-engineering at Satin Creditcare Network Limited
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Gaurav Gupta
Dynamic Banking & Finance leader with 18+ years of experience across global banks and NBFCs, specializing in transformation, product innovation, policy formulation, business & operational excellence & new system development. Proven track record of shaping policies, launching products, and leading large-scale digital transformation initiatives aligned with RBI/SRO frameworks, while enhancing profitability, compliance, and customer experience.Recognized as a strategic partner to CXOs, with deep expertise in balancing innovation, risk, and transformation to deliver sustainable business growth. Skilled in business & operation transformation, process re-engineering, data analytics, driving measurable outcomes including cost reduction, risk control, and improved turnaround across portfolios.Passionate about building high-performing teams and nurturing talent, with strong leadership experience in budgeting, process P&L ownership, and large-scale team management. Known for leveraging data analytics, BI automation, and governance frameworks to enable faster decision-making and strategic growth across the BFSI ecosystem.
Experience
Head - Operational Excellence & Process Re-engineering
Satin Creditcare Network Limited
Jun 2024 — Present · Delhi, IN
Heading 4 verticals of Business & Operations : 1. Operations Excellence & Customer Service (Product lifecycle management, Operation excellence, Business/OPS policies, Process/SOPs & Regulatory compliances, Backoffice OPS & Customer grievance2. Digital Innovation & Transformation(Market analysis & Adoption of new tech innovation, Fin-tech alliances/partnership, Digital/cashless collection (ex. BBPS, UPI, UPI 2.0 Auto Pay), Cash Management Services (CMS) & Comprehensive vendor lifecycle management3.Process Compliance & Data AnalyticsDriving operational efficiencies, Process adherence, Branch level regulatory disclosures, etc. through Process Control & Compliance Managers, Business/Operations data analytics management, Industry and peer bench-marking, Identify risk & trend for strategic interventions, Adoption & regular testing of internal & external guardrails4. System Integration & Optimization(Key link vertical between business and technology, Seamless integration of various services/requirement with core system & across platforms to enable automation, Technical & functional documentation for system development, UAT, Continuous system improvisations to enhance business efficiency leveraging technology)
Education
Chatrapati Sahuji Maharaj Kanpur University, Kanpur
Bachelor of Commerce (B.Com.), Accounting and Finance
2003 — 2006
Birla Institute of Technology and Science, Pilani
Post Graduate Diploma in Business Analytics,
BLS Institute of Managment
Post Graduate Diploma in Management , Finance and Financial Management Services
2008 — 2010
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