Gaurav Gupta
Atlassian Architect | 17+ Years Experience | Jira, Jira Service Management, Confluence Expert | Improved Efficiency by 12% & Reduced Costs by 8% | Certified Scrum Master | ITAM & ITSM Advocate
- Role
- Principal Engineer Atlassian Practice (Jira Service Management) at Nagarro
- Location
- North Delhi, IN
- LinkedIn followers
- 500 followers
About Gaurav Gupta
Hi, I am Gaurav, an Atlassian Architect and Consultant with over 17 years of experience in IT4IT operations, specializing in optimizing Jira, Jira Service Management, and Confluence. I consistently deliver improvements in project efficiency, reduce costs, and enhance tool adoption across various sectors. In my current role as Principal Engineer at Nagarro, I led a groundbreaking manual IT asset migration for a European client, crafting a new strategy where no existing path was available. This approach reduced downtime by 20% and significantly boosted system performance. Additionally, I spearheaded API integrations and process optimizations for key clients, resulting in a 15% increase in customer satisfaction and a 10% rise in tool adoption. Throughout my career, I’ve driven large-scale transformations, enabling companies to streamline workflows and optimize performance. I’ve designed custom architectures, such as the Atlassian tool setup for a UK-based client, which improved collaboration and project tracking by 20%. My automation projects, including Jira workflow optimizations, reduced error management time by 10% and increased system reliability. Key highlights of my career include- Leading $40M+ projects, ensuring 100% on-time delivery and budget compliance- Improving project delivery timelines by 12% and reducing operational costs by 8%- Resolving a major bug that decreased ticket volume by 12% and boosted client satisfaction by 7%(Above & Beyond Award, 2014)- Redesigning release management processes, cutting deployment errors by 7% and saving 5% in operational costs- Revising processes and implementing code changes, leading to $1M+ cost savings for a manufacturing client (Rookie of the Year Award, 2007). Certified in Scrum, DevOps, and ITIL. Let\'s connect G••••••••@gmail.com to discuss how strategic Atlassian implementations and DevOps automation can drive business growth and efficiency for your organisation.
Experience
Principal Engineer Atlassian Practice (Jira Service Management)
Aug 2023 — Present · Gurugram, IN
Education
N C Jindal Public School
Senior Secondary
2000 — 2002
Cornell University
Advanced Certificate in Program Management
2020 — 2020
Guru Gobind Singh Indraprastha University
B Tech
2003 — 2007
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